{"id":2897,"date":"2022-12-20T11:01:33","date_gmt":"2022-12-20T10:01:33","guid":{"rendered":"https:\/\/dev.b4-group.it\/virtual-agent\/"},"modified":"2023-01-26T09:21:33","modified_gmt":"2023-01-26T08:21:33","slug":"virtual-agent","status":"publish","type":"page","link":"https:\/\/old-b4group.b4service.it\/en\/virtual-agent\/","title":{"rendered":"OMNICHANNEL VIRTUAL AGENT"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section css=&#8221;.vc_custom_1674720873619{margin-top: 30px !important;padding-bottom: 0px !important;}&#8221; el_name=&#8221;Section Padding Bottom 0&#8243;][vc_row css=&#8221;.vc_custom_1673080749558{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_6a0dc85040329 h2.section-title { font-size:80px !important;line-height:88px !important;letter-spacing:-0.05em; }#ut_header_6a0dc85040329 .lead { color:#000000; }#ut_header_6a0dc85040329 .lead p { color:#000000; }<\/style><header id=\"ut_header_6a0dc85040329\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-center header-tablet-center header-mobile-center element-with-custom-line-height\"><div class=\"element-with-custom-line-height\" ><h2 data-title=\"OMNICHANNEL VIRTUAL AGENT\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;80&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;88&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.05&quot;}}\" class=\"section-title  \"><span>OMNICHANNEL VIRTUAL AGENT<\/span><\/h2><\/div><div data-delay=\"0\" class=\"lead \"><p>It consists of the development and use of a Virtual Agent service, based on a conversational Bot capable of recognizing natural language and interacting, in various languages, with customers and prospects, in digital and omnichannel mode (e.g. WhatsApp, Facebook and Instagram Messenger, WebChat&#8230;), increasing both the efficiency and effectiveness of communication channels and the user&#8217;s Customer Experience.<\/p>\n<\/div><\/header><\/div>[\/vc_column][\/vc_row][vc_row el_name=&#8221;Slider Margin Bottom 0&#8243; css=&#8221;.vc_custom_1671009407718{margin-top: 40px !important;padding-top: 80px !important;padding-bottom: 0px !important;background-color: #f8f8f8 !important;}&#8221;][vc_column]<style type=\"text\/css\">#ut_custom_heading6a0dc850424c7 { color:#000000; }#ut_custom_heading6a0dc850424c7 { font-size:16px !important;line-height:28px !important; }#ut_custom_heading6a0dc850424c7 { font-weight:700; }#ut_custom_heading6a0dc850424c7 { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading6a0dc850424c7 { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading6a0dc850424c7 { text-align:center; } }<\/style><div id=\"ut_custom_heading6a0dc850424c7\" data-responsive-font=\"div\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;16&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;16&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;28&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"ut-custom-heading-module   vc_custom_1674720929162\" ><span class=\"\" >It is also possible to integrate a Human Agent into the conversation flow, seamlessly, maintaining the same conversation channel and switching from Virtual to Human Agent, and vice versa if necessary, even several times during the same conversation.<br \/>\nThis solution makes it possible to increase both the Customer Experience, thanks to the ease and immediacy of accessing digital channels, and the productivity and incisiveness of various communication processes, such as Lead Generation processes for acquiring new customers or Customer Care processes for servicing the existing customer base.<\/span><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Customers who have acquired this solution have achieved the following results:<\/strong><\/p>\n<p style=\"text-align: center;\">+20% of end-customer satisfaction index;<br \/>\n+150% of qualified leads;<br \/>\n+30% conversion to orderly;<br \/>\n-50% labor cost.<\/p>\n<p style=\"text-align: center;\"><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<p style=\"text-align: center;\"><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Technical specifications:<\/strong><\/p>\n<p style=\"text-align: center;\">The service is delivered in the Cloud and is easy to integrate and quickly deploy with any contact channel and existing information systems via simple TAGs in Javascript or via API and SDK.<\/p>\n<p style=\"text-align: center;\"><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<p style=\"text-align: center;\"><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_6a0dc85042721 h2.section-title { font-size:80px !important;line-height:88px !important;letter-spacing:-0.05em; }#ut_header_6a0dc85042721 .lead { color:#000000; }#ut_header_6a0dc85042721 .lead p { color:#000000; }<\/style><header id=\"ut_header_6a0dc85042721\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-center header-tablet-center header-mobile-center element-with-custom-line-height\"><div class=\"element-with-custom-line-height\" ><h2 data-title=\"How much does it cost?\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;80&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;88&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.05&quot;}}\" class=\"section-title  \"><span>How much does it cost?<\/span><\/h2><\/div><\/header><\/div><style type=\"text\/css\">#ut_custom_heading6a0dc85042b59 { font-size:18px !important;letter-spacing:-0.03em; }#ut_custom_heading6a0dc85042b59 { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading6a0dc85042b59 { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading6a0dc85042b59 { text-align:center; } }<\/style><h3 id=\"ut_custom_heading6a0dc85042b59\" data-responsive-font=\"h3\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;18&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module   vc_custom_1673286053632\" ><span class=\"\" >Setup of the platform and configuration of the Virtual Agent flow: \u20ac 5,000 + VAT \/ one-time fee<\/span><\/h3>[vc_column_text css=&#8221;.vc_custom_1673286082337{margin-top: 20px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 11px;\">In case the Whatsapp for Business channel is also activated, the use of which is subject to a fee, the costs related to the consumption generated on this channel will be invoiced on a monthly basis, applying the rates, increased by 15% for management costs, as well as the regulations and conditions provided by Meta at the following link: https:\/\/developers.facebook.com\/docs\/whatsapp\/pricing\/[\/vc_column_text]<style type=\"text\/css\">#ut_custom_heading6a0dc85042b97 { font-size:18px !important;letter-spacing:-0.03em; }#ut_custom_heading6a0dc85042b97 { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading6a0dc85042b97 { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading6a0dc85042b97 { text-align:center; } }<\/style><h3 id=\"ut_custom_heading6a0dc85042b97\" data-responsive-font=\"h3\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;18&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module   vc_custom_1673286098528\" ><span class=\"\" >Prepaid credits for conversations:<\/span><\/h3>[vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1671550803683{background-color: #f8f8f8 !important;}&#8221;][vc_column_text]<\/span><\/p>\n<ul>\n<li>from 0 to 999,999 conversations per year: \u20ac 1.20 + VAT \/ conversation<\/li>\n<li>from 1,000,000 to 1,999,999 conversations per year: \u20ac 1.10 + VAT \/ conversation<\/li>\n<li>from 2,000,000 to 2,999,999 conversations per year: \u20ac 1.00 + VAT \/ conversation<script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/li>\n<\/ul>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\">#bklyn_btn_6a0dc85042bd3 .bklyn-btn { color:#ffffff !important; }#bklyn_btn_6a0dc85042bd3 .bklyn-btn:hover{ color:#ffffff !important; background-color:#17a5e7 !important; }#bklyn_btn_6a0dc85042bd3 .bklyn-btn:focus{ color:#ffffff !important; background-color:#17a5e7 !important; }#bklyn_btn_6a0dc85042bd3 .bklyn-btn:active { color:#ffffff !important; background-color:#17a5e7 !important; }#bklyn_btn_6a0dc85042bd3 a.bklyn-btn { font-weight:500 !important; }#bklyn_btn_6a0dc85042bd3.bklyn-btn-header a.bklyn-btn { font-weight:500 !important; }#bklyn_btn_6a0dc85042bd3.bklyn-btn-header a.bklyn-btn span { font-weight:500 !important; }#bklyn_btn_6a0dc85042bd3 a.bklyn-btn { font-family:inherit !important; }#bklyn_btn_6a0dc85042bd3 a.bklyn-btn { letter-spacing:0.05em !important; }#bklyn_btn_6a0dc85042bd3 a.bklyn-btn { text-transform:uppercase !important; }#bklyn_btn_6a0dc85042bd3.bklyn-btn-holder a { margin-bottom:20px }<\/style><div id=\"bklyn_btn_6a0dc85042bd3\" class=\"bklyn-btn-holder  bklyn-btn-center bklyn-btn-tablet-center bklyn-btn-mobile-center\"><a title=\"\"   href=\"\/prodotto\/en\/omnichannel-virtual-agent\/\" target=\"_blank\" class=\"bklyn-btn  bklyn-btn-icon-left bklyn-btn-normal\" ><i class=\"fa fa-opencart\"><\/i><span class=\"ut-btn-text\">Buy Omnichannel Virtual Agent<\/span><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p><script src=\"moz-extension:\/\/77527124-4c21-4f3b-ab97-a1d560027500\/js\/app.js\" type=\"text\/javascript\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section css=&#8221;.vc_custom_1674720873619{margin-top: 30px !important;padding-bottom: 0px !important;}&#8221; el_name=&#8221;Section Padding Bottom 0&#8243;][vc_row css=&#8221;.vc_custom_1673080749558{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row el_name=&#8221;Slider Margin Bottom 0&#8243; css=&#8221;.vc_custom_1671009407718{margin-top: 40px !important;padding-top: 80px !important;padding-bottom: 0px !important;background-color: #f8f8f8 !important;}&#8221;][vc_column][vc_column_text] Customers who have acquired this solution have achieved the following results: +20% of end-customer satisfaction index; +150% of qualified leads; +30% conversion to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2897","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/pages\/2897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/comments?post=2897"}],"version-history":[{"count":13,"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/pages\/2897\/revisions"}],"predecessor-version":[{"id":3459,"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/pages\/2897\/revisions\/3459"}],"wp:attachment":[{"href":"https:\/\/old-b4group.b4service.it\/en\/wp-json\/wp\/v2\/media?parent=2897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}